Training

Training Videos

Getting Started - (Length: 10:53, Created 4/6/14) - Explains logging into the system, changing passwords, explains menus, quick search and advanced search to find a case.
Creating a new case - (Length: 12:08, Created 4/6/14) - Explains how to create a new case, US Tie, Sponsor, and language, health, education, and employment bio data for the primary applicant.
Adding family members to a case - (Length 4:14, Created 4/6/14) - Explains how to create additional applicants on a case.
Editing and deleting cases/refugees - (Length: 3:51, Created 4/8/14) - Shows how to edit or delete either cases or refugees. Deleting items is usually restricted to the user that has admin level security privileges.
Adding and editing arrival information - (Length: 3:43, Created 4/8/14) - Demonstrates how to added and edit arrival information.
Referring a case to a program - (Length: 5:30, Created 4/14/14) - How to refer a case or refugee to one or more programs.
Enrolling a case (program directors) - (Length: 3:34, Created 4/14/14) - How to enroll a case or refugee after they have been referred.
Changing a program enrollment (directors) - how to change a program enrollment to change budget or remove an enrollment.
Creating a case note - Coming soon.
Creating multiple notes at once - Coming soon.
Creating an expense request - Coming soon.
Creating and managing recurring expenses - Coming soon.
Preview screen - Expenses and Case Notes - Coming soon.
Job Placement - Coming soon.
Case Contact - how to add case contact info such as address and phone numbers.
Documents - How to edit, add, and delete documents.
Running Reports - Coming soon
Security - creating users, changing users passwords, creating roles and assigning access.
System configuration - how to change reference tables and case note templates.
Organizations and People - how to add organizations and people where would you use them.
Health Screening - how to track health screening
Opening and closing cases - why would you open or close a case?
MG Status - how to change a mg status and where does this show up.

Testimonials

Refugee Management System (RMS) Software made significant improvements to our documentation process and minimized Case Managers’ time on completing required paperwork. The new software allows staff to manage client needs and field work more effectively and in a timely manner.

Whether you are single, dual or tri agency affiliate RMS can meet your program needs. The software allows you to keep track of flex fund expenses easily and accurately with the ability to know how much flex funds are available at any given time to spend on most vulnerable refugees. Jonathan and Steve are very easy to work with and have a thorough understanding of the Refugee Resettlement Program. I strongly recommend this software to all resettlement agencies."

- Ali Al Sudani, Director of Refugee Services Interfaith Ministries for Greater Houston

The Alliance’s customized Refugee Management System (RMS) Software is the result of ongoing collaboration among our directors, resettlement staff, and the software developers. Jonathan and Steve are very knowledgeable about refugee resettlement and this new software will help guarantee accurate, accessible data for documenting services and monitoring expenses. Managers can track and follow up on core services delivery in near real-time. Through RMS, the Alliance’s diverse range of refugee support programs (ESL, Drivers Education, Employment, Case Management, Asset Building, Vocational Training, etc.) will now be more fully integrated with our core Resettlement program.
The Refugee Solutions team takes a value-added approach that goes beyond basic data collection. We now have a wealth of quality data that can be accessed by program managers and the resource development team to enhance our agency’s strategic planning. Another important feature is the internal notifications, which help programs communicate quickly and seamlessly with each other. Jonathan and Steve have built a user-friendly database that lets us spend more time on delivering quality services to refugees. I am very happy with RMS’s strong performance and look forward to collaborating over the long-term on new features and updates."

- Miriam Diria, Director of Operations Alliance for Multicultural Community Services

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Contact Info

Address:

15151 Heron Meadow Ln, Cypress TX 77429

Email:

[email protected]

Phone number:

(713) 570-6193